Duration: 4 minutes

Affected Components: Authentication

Jul 24, 11:12:57 GMT+0
Identified - We are awaiting on our partner to resolve the isue.

Jul 24, 11:17:21 GMT+0
Resolved - This incident has been resolved..

Duration: 3 minutes

Affected Components: Authentication

Jun 26, 07:14:03 GMT+0
Monitoring - We are currently experiencing an outage with our authentication provider (Auth0), which is affecting logins for both admins and learners using SSO. Please note that SCORM courses and magic link logins are unaffected. Our team is actively monitoring the situation and we will provide updates as they become available. We apologize for the inconvenience..

Jun 26, 07:17:15 GMT+0
Resolved - This incident has been resolved..

Duration: 43 minutes

Affected Components: Ethena's SCORM files, Hotline Reporting, Phone Line, Case Management, Client API, Authentication, Learning Center / Training, Admin Hub, HRIS Integrations, Looker Reporting

Jun 18, 19:35:00 GMT+0
Investigating - We are currently investigating this incident around general site reliability.

Jun 18, 20:18:28 GMT+0
Resolved - We experienced an unexpected AWS RDS database failover, and the system was partially down until it was able to recover to the new instance. Now the incident is resolved..

Duration: 6 hours and 39 minutes

Affected Components: Ethena's SCORM files, Client API, , Admin Hub, Learning Center / Training, HRIS Integrations, Ethena Platform →

Oct 20, 16:56:05 GMT+0
Monitoring - Our engineering team is aware of and monitoring intermittent errors related to the AWS outage in the N. Virginia region. We're seeing sporadic networking issues across our domains but the core product is mostly functional. We will post updates here as AWS addresses their issues. Please reach out to support@goethena.com with any specific questions..

Oct 20, 19:01:40 GMT+0
Monitoring - We are still monitoring but haven't seen many errors come through in the last hour. AWS has not marked the issue as resolved yet but notes that the situation is improving..

Oct 20, 23:35:00 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 43 minutes

Affected Components: Learning Center / Training

Sep 18, 14:43:00 GMT+0
Investigating - Our engineering team is actively investigating an ongoing issue that is affecting Ethena's service availability. Slide completion in our Learning Center is potentially impacted. We will post updates here as our investigation unfolds. Please reach out to \[support@goethena.com\](mailto:support@goethena.com) with any specific questions..

Sep 18, 17:20:00 GMT+0
Identified - We have identified the cause of the issue and remediation is underway..

Sep 18, 18:01:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 18, 18:25:41 GMT+0
Resolved - This incident has been resolved..

Duration: 14 minutes

Affected Components: Ethena's SCORM Player

Sep 5, 17:35:17 GMT+0
Investigating - We are currently investigating this incident..

Sep 5, 17:49:30 GMT+0
Resolved - We have resolved this incident!.

Duration: 2 hours and 13 minutes

Affected Components: Authentication

Aug 21, 17:38:44 GMT+0
Investigating - Our web calls to Auth0 during the login process are experiencing high error rates. We're in contact with the Auth0 team and have escalated this issue to them. .

Aug 21, 18:07:50 GMT+0
Identified - We are continuing to attempt various workarounds to try and address this issue.

Aug 21, 19:51:41 GMT+0
Resolved - This incident has been resolved..

Aug 21, 18:20:40 GMT+0
Identified - Auth0 has acknowledged they have an incident internally and their engineering team is working on a fix. We remain in contact with Auth0 (and expect their status page to reflect this shortly).

Aug 21, 19:31:34 GMT+0
Monitoring - A resolution is in place from Auth0's downstream edge provider, and we are seeing lower error rates begin to occur. We expect this issue to be fully resolved shortly..

Aug 21, 18:31:17 GMT+0
Identified - Auth0's status page now includes the incident: <https://status.auth0.com/incidents/pmsqxcfwfk00>. We will continue to monitor for updates. .

Duration: 2 hours

Affected Components: , Learning Center / Training, Ethena's SCORM files, Hotline Reporting, Phone Line, Case Management, Authentication, Client API, Admin Hub, Ethena Platform →

Jul 20, 03:59:00 GMT+0
Identified - We have a planned downtime for Saturday July 19th from 11:59PM EST through 2AM Sunday July 20th. Ethena's webapp will be wholly inaccessible over this time. Please write to [support@goethena.com](mailto:support@goethena.com) with any questions..

Jul 20, 05:59:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 20, 03:59:01 GMT+0
Identified - Maintenance is now in progress.

Affected Components: , Ethena Platform →

Mar 29, 03:00:00 GMT+0
Completed - Ethena will be performing scheduled maintenance on Thursday, March 27th from 11PM EDT to 2AM EDT to upgrade our platform infrastructure. The admin and learning experiences will both be unavailable during this time..

Duration: 1 hour

Affected Components: , Ethena Platform →

Feb 12, 21:30:00 GMT+0
Resolved - This incident has been resolved..

Feb 12, 20:30:00 GMT+0
Investigating - We are experiencing an issue that may impact scorm users accessing training. .