Ethena - Notice history

All systems operational

100% - uptime

Learning Center / Training - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Ethena's SCORM files - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Admin Hub - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Hotline Reporting, Phone Line, Case Management - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Authentication - Operational

100% - uptime
Aug 2025 · 99.70%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Client API - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

HRIS Integrations - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Looker Reporting - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Ethena's SCORM Player - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 99.97%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

AWS Network Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are still monitoring but haven't seen many errors come through in the last hour. AWS has not marked the issue as resolved yet but notes that the situation is improving.

  • Monitoring
    Monitoring

    Our engineering team is aware of and monitoring intermittent errors related to the AWS outage in the N. Virginia region. We're seeing sporadic networking issues across our domains but the core product is mostly functional. We will post updates here as AWS addresses their issues. Please reach out to support@goethena.com with any specific questions.

Sep 2025

Issue impacting slide completion
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We have identified the cause of the issue and remediation is underway.
  • Investigating
    Investigating
    Our engineering team is actively investigating an ongoing issue that is affecting Ethena's service availability. Slide completion in our Learning Center is potentially impacted. We will post updates here as our investigation unfolds. Please reach out to [support@goethena.com](mailto:support@goethena.com) with any specific questions.
Issue with Ethena playing 3rd party SCORM and other learning standards files
  • Resolved
    Resolved

    We have resolved this incident!

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2025

Auth0 Instability causing Login Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A resolution is in place from Auth0's downstream edge provider, and we are seeing lower error rates begin to occur. We expect this issue to be fully resolved shortly.

  • Update
    Update

    Auth0's status page now includes the incident: https://status.auth0.com/incidents/pmsqxcfwfk00. We will continue to monitor for updates.

  • Update
    Update

    Auth0 has acknowledged they have an incident internally and their engineering team is working on a fix.

    We remain in contact with Auth0 (and expect their status page to reflect this shortly)

  • Identified
    Identified

    We are continuing to attempt various workarounds to try and address this issue

  • Investigating
    Investigating

    Our web calls to Auth0 during the login process are experiencing high error rates. We're in contact with the Auth0 team and have escalated this issue to them.

Aug 2025 to Oct 2025

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